Privacy policy — Ask George

Ask George, LLC ("Ask George," "George," "we," "us," or "our") respects the importance of privacy and data security.

This Privacy Policy explains how Ask George collects, uses, stores, analyzes, discloses, and otherwise processes information through askgeorgenow.com, Ask George applications, builder/subcontractor/consultant/homeowner portals, property and construction management services, warranty services, maintenance offerings, connected integrations, communications with George, and other products and services (collectively, the "Services").

By creating an account, you will be required to affirmatively acknowledge and agree to this Privacy Policy and the Ask George Terms and Conditions.

1. Scope

Ask George operates a property-centered platform. Information may relate to an individual, household, property, construction project, builder, trade partner, consultant, vendor, organization, or service relationship.

Some information may remain associated with a property even after a particular user's relationship ends.

This Policy applies to personal information processed by Ask George. It does not necessarily apply to lawfully deidentified, anonymized, or aggregated information.

2. Information We Collect

Depending on how you interact with George, we may collect:

Identity and Contact Information

Name, email, phone, mailing address, organization, title, and role.

Account and Authentication Information

Account identifiers, authentication information, multi-factor status, login history, permissions, legal acceptances, and security events.

Property Information

Address, parcel/lot information, community, house type, square footage, plans, specifications, photographs, videos, equipment, systems, serial numbers, warranties, manuals, materials, finishes, service history, maintenance information, repair history, renovation information, and ownership-period information.

Construction and Project Information

Plans, drawings, schedules, cost codes, budgets, estimates, proposals, RFIs, submittals, permits, inspections, daily logs, QC records, change orders, selections, procurement records, closeout documents, and communications.

Commercial and Financial Information

Trade/vendor bids, contract amounts, unit pricing, builder budgets, invoices, allowances, homeowner-facing prices, change-order values, retainage, payment status, accounting synchronization information, subscription status, and transaction information.

Trade, Vendor, and Consultant Information

Company information, trade category, professional role, licenses, certifications, W-9/tax documentation, insurance, workers' compensation, compliance documents, performance history, response times, scheduling history, warranty history, and QC history.

Communications

In-app messages, forwarded emails, support requests, comments, approvals, voice messages, transcripts, photos, videos, recordings, and attachments.

Homeowner and Household Information

Preferences, access preferences, scheduling preferences, household instructions, pet information, service preferences, property-use information, and authorized contacts where reasonably useful.

Property Access Information

Keys, lockbox information, gate codes, alarm instructions, garage information, smart-access credentials, and similar information where authorized.

Device and Usage Information

IP address, browser, OS, device identifiers, app version, login activity, features used, interactions, diagnostics, error data, timestamps, and referring pages.

Location Information

Property location, approximate device location, jobsite location, or location associated with field activity where enabled and appropriate.

Inferences and Derived Information

Classifications, property facts, estimated project risks, maintenance recommendations, trade-performance metrics, schedule forecasts, cost forecasts, property inferences, likelihood assessments, AI summaries, and service recommendations.

3. Sources of Information

We may obtain information directly from you; from builders, employers, subcontractors, vendors, consultants, property managers, or other participants; from connected services such as accounting, payment, email, storage, identity, and communications providers; and from public or commercial sources where lawful.

4. How We Use Information

We may use information to provide and operate the Services; create accounts; authenticate users; enforce permissions; maintain property/project records; process plans/documents; manage construction workflows; organize bids/schedules/procurement/RFIs/submittals/selections/bills; coordinate warranty and maintenance; answer property questions; communicate; provide support; improve safety/security; prevent fraud; protect confidential information; create analytics; measure performance; develop benchmarks; improve estimates and forecasts; improve trade routing; recommend maintenance; personalize services; develop products; improve Ask George AI; enforce agreements; comply with law; and establish or defend legal claims.

5. Property Records

Ask George is designed to create a durable record of a property across construction, warranty, maintenance, repair, renovation, and future ownership.

Objective current property information may persist even when individual users change.

Not all information connected to a property is visible to every current or future participant.

6. Ownership Changes and Prior-Owner Privacy

When ownership changes, Ask George may create a new ownership period.

A new owner may receive objective current property information where appropriate but should not automatically receive prior-owner private communications, preferences, private service requests, account information, or prior-owner-specific documents.

Ask George may retain restricted historical information internally where permitted by law.

7. Confidential Trade and Builder Pricing

Ask George treats source-identifiable commercial pricing as restricted information, including subcontractor/vendor bid price, contract amount, unit pricing, invoice amount, builder margin, internal estimate, and project profitability.

Technical specifications may be shared more broadly than the price associated with them.

Ask George may use commercial pricing internally for builder operations, project administration, forecasting, benchmarking, analytics, cost intelligence, fraud/error detection, product development, and AI/model improvement.

Ask George may produce and commercialize aggregated, statistical, anonymized, deidentified, or derived commercial insights where permitted by law.

Ask George does not intend to expose a specific trade partner's confidential pricing to unrelated builders, competing trades, homeowners, or unauthorized users.

8. Artificial Intelligence

George may use AI and automated systems for extracting information, classifying documents, transcribing voice, analyzing photos, comparing bids, summarizing projects, identifying risks, recommending trades, preparing warranty work packages, forecasting, and recommending maintenance.

Ask George may use information to develop, evaluate, train, tune, test, or improve its own models, algorithms, and automated systems, subject to applicable law, confidentiality requirements, and contractual restrictions.

Third-party AI providers may process information on Ask George's behalf.

9. How We Disclose Information

We may disclose information to authorized project/property participants according to permissions; service providers supporting hosting, storage, security, authentication, communications, payments, accounting, analytics, AI, customer support, error monitoring, and professional services; enabled integration partners; government/legal authorities where required or appropriate; and parties to financing, merger, acquisition, restructuring, sale, bankruptcy, or transfer of the business.

Ask George may use, disclose, license, sell, commercialize, or otherwise exploit aggregated, deidentified, anonymized, non-personal, or derived information where permitted by law and contract.

Ask George does not intend to operate as a data broker selling personal contact information such as names, email addresses, and phone numbers for cash.

Ask George may commercialize aggregated data, deidentified data, non-personal property information, statistical information, derived insights, and benchmarks.

If Ask George engages in an activity defined by applicable law as a sale, sharing, or targeted advertising, eligible users will be provided applicable opt-out rights.

11. Cookies and Similar Technology

Ask George may use cookies, local/session storage, pixels, analytics, and similar technologies for authentication, security, preferences, functionality, analytics, performance, and fraud prevention.

Where consent is required for nonessential technologies, appropriate controls will be provided.

12. Data Security

Ask George uses safeguards designed to protect information, potentially including authentication, authorization, row-level data controls, encryption, private file storage, signed file links, audit logging, access monitoring, environment separation, backup procedures, security testing, and vendor controls.

No security system can guarantee absolute security.

13. Sensitive Operational Information

Information such as property access credentials, alarm instructions, tax documentation, government identifiers where collected, payment information, and sensitive commercial pricing may receive heightened controls.

Ask George does not use sensitive property-access information for advertising.

14. Data Retention

Ask George may retain information as reasonably necessary for Platform operation, Property Records, project history, contracts, warranty, service history, accounting, security, fraud prevention, dispute resolution, compliance, analytics, product improvement, and other legitimate business purposes.

Property records may have long or indefinite useful lives.

Account termination does not necessarily require deletion of information Ask George may lawfully retain.

Deidentified, aggregated, statistical, or derived information may be retained indefinitely where permitted.

15. Privacy Rights

Depending on applicable law, you may have rights to confirm processing, access, receive copies, correct, delete, opt out of sale/sharing/targeted advertising, opt out of certain profiling, limit certain uses of sensitive information, appeal request decisions, and receive nondiscriminatory treatment.

Rights are subject to legal exceptions.

16. Privacy Requests

Submit privacy requests through the privacy contact method designated on askgeorgenow.com or within your account.

Ask George may verify identity before fulfilling a request.

Authorized agents may need proof of authority.

17. California Privacy Rights

If California privacy law applies, you may have rights including know/access, delete, correct, opt out of sale/sharing, limit certain sensitive-information uses, and nondiscrimination.

Ask George will provide legally required notices and mechanisms applicable to its actual processing activities.

18. Virginia Privacy Rights

If the Virginia Consumer Data Protection Act applies, eligible consumers may have rights to confirm processing, access, correct, delete, obtain portable copies, opt out of targeted advertising, opt out of sale, opt out of qualifying profiling, and appeal certain request decisions.

19. Other State Privacy Laws

Residents of other states may have similar or additional rights. Ask George will honor applicable rights as required.

20. Organization-Controlled Information

If you use George through a builder, employer, subcontractor, consultant, or other organization, some information may be controlled or supplied by that organization.

Your organization may determine projects, role, financial visibility, editing rights, and termination of organizational access.

21. Children

The Services are not intended for persons under eighteen to create independent accounts.

Ask George does not knowingly permit children under eighteen to create accounts.

22. International Users

Ask George is based in the United States. Information may be processed in the United States and other jurisdictions where Ask George or providers operate.

Legally required safeguards will be used where applicable.

23. Third-Party Websites and Services

Ask George is not responsible for independent privacy practices of third-party websites or applications.

24. Changes to This Privacy Policy

Ask George may update this Policy. Material changes may require users to review and affirmatively re-accept or acknowledge the revised Policy before continued use.

Ask George may preserve evidence of versions accepted.

25. Contact

Ask George, LLC

137 N Washington Street, Suite 201

Falls Church, Virginia 22046

United States

Website: askgeorgenow.com